@Calypso; ik heb dezelfde ervaring, hier wat quotes naar aanleiding van de vraag of je met een huurauto van Alamo vanuit Atlanta gebruik mag maken van de tolwegen in Florida met „hun systeem":
Alamo op 19 april 2011;
Citaat:
Our locations in Colorado, Texas, and Florida have the Toll Pass Service automatically processed to all rental vehicles if you go through a video toll way. You will be charged directly for any toll roads that are traveled on during the rental. This is more convenient and less costly to our customer's because you are not issued a citation or ticket if you forget to pay a toll. If you travel to avoid these toll ways, you will not be billed for the Toll Pass Service or any tolls. Please visit the website
http://www.htallc.com/tollpass to view the toll receipts after your rental.
Antwoord van HTALC op 21 april 2011;
Citaat:
If you were to drive a car from Alamo to Florida, you would be able to go through the Sunpass lanes. There is nothing you need to do to activate the service other than drive through the Sunpass Only lanes. A picture of your license plate is taken and that is how the toll is picked up.
Please keep in mind that there is a convenience fee of $2.00 per toll usage day, not to exceed $6.00 for the entire rental period. The convenience fee remains inactive on the days that you do not use the toll roads.
De eerste twee waren best duidelijk maar omdat er in het antwoord van Alamo niet werd gesproken over een huurauto uit Georgia stelde ik de vraag nogmaals aan Alamo.
Hiero antwoorden Alamo op 25 juni 2011;
Citaat:
Thank you for your email. Alamo does not have a agreement with any states toll system, your information is incorrect. Alamo offers a toll pass "unit" that registers the toll fees as you drive through. It sends a signal to charged the credit card you left on file when you pick up your rental. You will see those toll fees listed on your receipt when you turn in the rental.
If we can be of further assistance, please feel free to contact our reservations department at 1-800-GO-ALAMO (1-800-462-5266).
Dit vond ik wel een heel raar antwoord dus heb ik geantwoord dat ik andere informatie had, hierop kreeg ik het volgende antwoord op 26 juni 2011:
Citaat:
Regarding the "Agreement". A number of states have agreed to let Alamo rental cars with the "toll pass unit installed" pass through the tolls without having to stop. You then pay the toll fees that have accumulated and will then be added to your balance to Alamo when you return the rental.
Ik dacht nu snap ik het dus ik vraag voor de zekerheid het volgende:
Citaat:
Thanks again for your quick answer.
So just to be sure; when I pick up my rental car at Atlanta airport in August, I can drive through Florida and pass all the sunpass express lanes. The toll costs will be charged to my creditcard by Alamo?
Hierop krijg ik op 27 juni 2011 het volgende antwoord;
Citaat:
You have to purchase the toll pass from Alamo or instead of having toll charges added to your balance you will have citations waiting for you.
Best grappig grote bedrijven en callcenters :-))
