Citaat:
Thank you for contacting our Alamo Customer Service team regarding your upcoming rental with our Miami location. This issue was forwarded to me for special attention. I apologize for any inconvenience in being unable to use the expedited online check-in procedure. Not all reservations qualify. I have included details below, but basically, the reason this rental was indicated for counter check-in is that is uses an external tour voucher through a third party.
Alamo Online Check-In Terms and Conditions:
To qualify, you must:
- Meet minimum rental age requirements.
- Have a valid U.S. or Canadian driver's license.
- Provide a valid major credit card.
- Alamo does not accept debit cards at the time of the rental. Although a debit card may be accepted online, you will not be able to process your transaction at the time of rental.
- Not available for some specialty class vehicles.
Online Check-In is not available with reservations containing the following:
- Reservation is more than 30 days in duration.
- Reservation is 'On Request'.
- Additional equipment such as child seat, toddler seat, infant seat, or ski racks. Rentals requiring additional equipment must go to the rental counter.
- Coupon (including 'ecoupons') used with reservation.
- Voucher used with reservation.
- Applicant Business Account Number used with reservation.
- Central Bill Number used with reservation.
The agent who assists you in Miami will want to review your voucher to ensure it is correctly applied. We appreciate your business, and look forward to servicing you in Miami this summer! If you have any further questions, please let me know.